Privacy policy
PRIVACY POLICY
1. Introduction
The domain name chakandgo.in and its related sub-domains, sites, and services (collectively, the “Site”) are owned and operated by Chak and Go, a sole proprietorship owned by Anmol Chawla.
At Chak and Go, we care about your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit chakandgo.in, create an account, or place an order.
By using the Site, you agree to the practices described in this Privacy Policy, along with our Terms and Conditions.
We process personal data as a “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and in accordance with the Information Technology Act, 2000 and applicable rules made thereunder. First Draft - Privacy Policy - Chak and Go.docx
2. Information We Collect
We may collect the following categories of personal data:
* Identity and contact information: Name, phone number, email address, delivery address, and billing address.
* Account information: Login credentials, order history, and saved preferences.
* Order and transaction information: Products purchased, order value, and payment status. We do not collect or store full card or UPI credentials, as payment details are handled directly by our payment gateway partners.
* Communications: Messages you send us through email, the Site, customer support channels, complaints, or grievance details.
* Technical information: IP address, browser type, device information, cookies, and similar tracking technologies used on the Site.
We collect this information when you register an account, place an order, contact us, or otherwise interact with the Site.
3. How We Use Your Information
We use your personal data to:
* Process, fulfil, and deliver your orders.
* Share necessary information with courier and logistics partners for delivery.
* Create and manage your account.
* Respond to customer support queries and grievances.
* Send order-related and transactional communications.
* Send promotional messages and newsletters where you have consented to receive them.
* Allow you to opt out of promotional communications at any time.
* Improve our Site, products, and customer experience.
* Detect and prevent fraud, abuse, or unauthorized activity.
* Comply with applicable laws, including tax, food safety, and consumer protection obligations.
4. Legal Basis for Processing
We process your personal data on the basis of:
* Your consent, which may be provided during registration, checkout, or when opting into marketing communications. You may withdraw your consent at any time; or
* Legitimate uses recognised under applicable data protection laws, such as fulfilling a contract with you, processing your order, complying with legal obligations, or responding to requests voluntarily made by you.
Where consent is the basis for processing, withdrawing consent will not affect the lawfulness of processing carried out before withdrawal. However, it may affect our ability to provide certain services, including communications necessary to fulfil an order already placed.
5. How We Share Your Information
We do not sell your personal data.
We may share your information with:
* Delivery and logistics partners, where necessary to deliver your order.
* Payment gateway providers, to process payments securely.
* Service providers supporting our operations, such as website hosting, IT infrastructure, and customer support tools.
* Government or regulatory authorities where required by law, court order, or to protect our legal rights.
* A successor entity in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy.
This may include retaining information to comply with legal, accounting, food safety, or tax obligations, resolve disputes, and enforce our agreements.
Where personal data is no longer required, we will delete or anonymise it. Where immediate deletion is not possible, we will securely isolate it from further use.
7. Your Rights as a Data Principal
Subject to applicable law and its phased implementation, you may have the right to:
* Access the personal data we hold about you.
* Correct or update inaccurate or incomplete personal data.
* Withdraw consent where processing is based on consent.
* Request the erasure of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
* Seek grievance redressal.
* Nominate another individual to exercise these rights on your behalf in the event of death or incapacity, once such mechanisms are operationalised under applicable law.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
8. Cookies & Tracking Technologies
The Site may use cookies and similar technologies to:
* Remember your preferences.
* Keep you logged into your account.
* Understand how visitors use our Site.
* Improve the functionality and user experience of the Site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Site.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a personal data breach that we determine is likely to affect you, we will notify you and, where required, the relevant regulatory authority in accordance with applicable law.
10. Children’s Data
The Site is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.
If you believe that a minor has provided us with personal data without appropriate consent, please contact us so that we can take appropriate action, including deletion of such information.
11. Cross-Border Data Transfer
Where we use service providers or infrastructure located outside India, your personal data may be transferred to and processed in other countries.
Where this occurs, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable Indian data protection laws.
12. Grievance Officer / Data Protection Contact
If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise any of your rights, please contact:
Anmol Chawla
Designation: Founder
Email: chakandgo@gmail.com
We will acknowledge complaints within 48 hours and aim to resolve them within 2–3 business days, or within such other timelines as may be prescribed under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.
Any updated Privacy Policy will be posted on the Site with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
For any privacy-related questions, concerns, or requests, please contact us at:
Email: chakandgo@gmail.com