Refund policy

Cancellation, Return, Refund & Replacement Policy

Because Chak and Go products are perishable, edible items, we do not accept returns of any product once it has been delivered, for reasons of hygiene and food safety.

Cancellation of an order is applicable only before the order is shipped. The order charges will be variable depending on the units bought and the delivery fee charged.

A cancellation fee will be charged if the order is cancelled after it has been shipped. This is done to fairly compensate our courier partners for forward and reverse logistics.

You can reach out to us to cancel an order after it's shipped. Refund for cancelled orders will be processed to the original mode of payment within 2-3 working days

A refund or replacement will be considered only if, on delivery, the product meets one or more of the following conditions:
● Expired: the product was past the "best before" date printed on the pack at the time of delivery;
● Unsealed: the product's packaging arrived unsealed or tampered with; or
● Contaminated: the product shows visible microbial growth or contamination, supported by clear photographic or video proof.
To raise a claim, please write to us at chakandgo@gmail.com within 48 hours of delivery, along with:
● Your order number,
● Clear video of the product and the batch/expiry code on the packaging, and
● A brief description of the issue.
We'll review your claim and get back to you within 2-3 business days. If approved, we will offer, at our discretion, either a replacement of the product or a refund to your original payment method or as store credit. We do not offer refunds or replacements for reasons of personal taste preference, or for products that have been opened, consumed, or stored incorrectly (e.g., exposed to heat or moisture) after delivery.

We reserve the right to reject any claim that does not include adequate proof, or where the complaint is raised after the window mentioned above.